No second chances – One in three consumers would ditch a company for good after just one below-par experience

Survey of over 2,000 UK consumers reveals companies that deliver just one disappointing customer experience risk losing a third of potential return customersNewcastle, 19th October 2011 - Research from business software and services provider Sage UK has revealed cash-strapped consumers are demanding more for their money from companies in terms customer experience, with nearly one in three Brits saying they would bin a brand for good if it failed to deliver the 'wow' factor first time around.Sage's survey of over 2,000 UK consumers found 47% of respondents believed the current economic conditions had led them to place a higher premium on the o

Press Release Distribution, No second chances â€" One in three consumers would ditch a company for good after just one below-par experience