Arieso: Operators Risking Customer Experience with Outdated Network KPIs

Key Performance Indicators require customer-centricity to guarantee optimal customer experience & network outsourcing effectiveness24 October 2012, Newbury, UK - Arieso has today revealed that mobile network operators are using out of date “Key Performance Indicators” (KPIs) to monitor network performance. Outdated KPIs leave operators unable to meet ever-evolving subscriber demands and effectively manage network outsourcing agreements. Current indicators such as cell level accessibility and retainability support network performance but offer little to enhance the customer experience.

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