Contact centres must embrace new technology, says Datapoint

Commenting on the launch of the new WeQ4U app (“Have your revenge on call centres – make them wait”, Metro 29 February 2012) that allows users to put the phone down and be called back if held in call centre queues, Gordon Young, General Manager at Datapoint says:“It is great to see technology being used in new ways that can help consumers get through to contact centres in stress-free ways.“The drive to bring down the costs of call centres has generated a lot of technological innovation that moves people away from the phone and towards other cheaper methods of communication, such as email or so

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techcrunch, Contact centres must embrace new technology, says Datapoint